Shipping & Returns
Shipping Policy
At Mass Casualty Tees, we are committed to providing you with a smooth shipping experience. After you place your order, you'll receive an email confirmation right away, followed by tracking information once your order ships, typically within 1-2 business days. For our customers in the USA, you can expect your order to arrive within approximately 7 business days, often sooner depending on your location. Thank you for choosing us!
WHERE IS MY ORDER? If the address provided to us upon checkout matches the exact address we shipped your order to and your tracking reads as successfully shipped, it is the sole responsibility of USPS to deliver it to you. We are not responsible for lost or stolen packages and you should contact your local post office should any problems arise. Tip: if you're not going to be home during delivery hours, we suggest calling USPS and asking them to hold your package at a local post office for pick up to prevent it from being lost or stolen.
I TRIED TRACKING MY PACKAGE & IT SAYS INVALID. WHATS SHOULD I DO? Don't panic. This is normal, especially over weekends and holidays. USPS usually takes 24-48 hours to update their tracking information. If you still feel like there is a problem, feel free to shoot us an email via our help center with your order number and well take a look into it for you!
Return & Exchange Policy
Thank you for your understanding regarding our return and refund policy. In the rare event of a printing issue or manufacturing defect, we are happy to offer a refund or replacement of your item(s) within 60 days of your order. Please email us a photo of the item to expedite the process. Unfortunately, we cannot accept returns for customer errors, such as incorrect size or color, so please refer to the sizing charts available on each product page. If you accidentally ordered the wrong item, reach out to us, and we’ll assist you in getting the correct item.
Gift Cards and Coupons
I WANT TO TRY TO GET THE FREE GIFT CARDS YOU GUYS PUT OUT, WHAT DO I NEED TO KNOW?
1. Have fun and don’t be a greedy
2. Have your carts loaded and ready at all times.
3. Pay attention to the gift card amount before checking out.
4. Gift cards are first come first serve. This means the first person to use it will get the money, nobody else.
5. If you check out and end up paying full price, that’s a risk you’re taking. We will not be offering cancellations on these orders. You can still exchange your product or return it if you’re not happy, but we cannot cancel an order 5 mins after it’s been placed and you realize you’re an idiot.
6. If you can’t afford to buy a $24 shirt, you probably shouldn’t be playing this game and should just wait for when we have a sale.
7. If you can’t figure out how this works, you shouldn’t be playing. Don’t DM us about it. You’ll just get ignored.